Frequently Asked Questions

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Please select one of the tabs below to view some frequently asked questions about each part of the Sun Health Medication Management Program. For additional support, please contact us.

My Medication Profile

Before you start:

Important! Please disable your browser's pop-up blocker when using My Medication Profile!

If you use Internet Explorer, you may change the settings to allow pop-ups on this site while continuing to block pop-ups on other websites. Click here for detailed instructions.

If you are using a browser other than Internet Explorer, or if you are using a third party pop-up blocker, please review the documentation that came with the software for instructions.

Using My Medication Profile

  • My Medication Profile is not printing correctly. What print settings should I use?
    • Internet Explorer Page Setup

      Click to enlarge

      Internet Explorer

      1. In Internet Explorer 8, select Page Setup in the dropdown menu with the Printer icon. In Internet Explorer 9, Page Setup is found in the menu under the gear icon.
      2. In the Margins section, enter 0.5 (or less) in each field (Left, Right, Top, Bottom).
      3. Select “Empty” for each Header and Footer.
    • Firefox Windows Page Setup

      Click to enlarge

      Firefox (Windows)

      1. Select Page Setup in the File menu
      2. In the Margins section, enter 0.5 (or less) in each field
      3. Headers and Footers: Select “--blank--” for each drop-down list
    • Mac OS Custom Page Sizes Safari Print Dialog

      Click to enlarge


      1. In the Print dialog, click the Paper Size drop-down, and select Manage Custom Sizes.
      2. Click the plus (+) button to create a new custom size, and name it appropriately.
      3. Set the page size to 8½ x 11, and enter 0.5 (or less) for Top, Bottom, Left, and Right.
      4. Click OK, then make sure your new custom size is selected.
      5. Make sure Print Headers and Footers is not checked.
  • What are the system requirements for My Medication Profile?

    Because My Medication Profile is a Web-based application, it is important for you to use a modern Web browser. Some features may not function properly in all browsers. You are likely to get the best results from Internet Explorer 7 and up or the latest version of Firefox, Safari, or Chrome.

    The resolution of your computer's monitor should be at least 1024 x 768.

  • Is My Medication Profile compatible with popup blockers?
    If you use a browser with a pop-up blocker, you may need to disable the pop-up blocker while using MMS. Starting with Windows XP Service Pack 2 (SP2), Internet Explorer includes a pop-up blocker that is turned on by default. You may change the settings to allow pop-ups on this site while continuing to block pop-ups on other websites. Click here for detailed instructions.
  • What if I forget my sign-in information?
    Simply click on the link below the sign-in and your information will be sent to your registered email address.
  • Can I bookmark (use favorites on) your site?
    Yes, you can bookmark the site, but if you are having trouble you might need to refresh the bookmark. Delete the previous, and start over again with a more recent bookmark.
  • Why am I not receiving the Refill Reminders I requested?

    If you do not receive the Refill Reminders or the take your med reminder via text or email that you requested from My Medication Profile, the reminders may have been blocked, either by your Internet Service Provider (ISP) or by your cell phone or email application.

    • Contact your ISP and request that "" be added to the “whitelist” of email addresses that you wish to receive email from.
    • Check your email application's “spam” filter. If possible, add to the "safe senders" list.
    • Check with your cell phone provider to make sure that you can receive text messages as part of your plan.
  • Why are my reminders arriving at the wrong times?
    When you set up text message or email reminders on My Medication Profile, we use the clock in your computer to determine your time zone. If your computer’s time is incorrect when you save the reminders, the wrong time zone may be detected. Also, if you travel to a different time zone, you will still receive reminders based on the time zone you were in when you saved the reminders. To reset your time zone when you travel: make sure your computer’s clock is accurate, then sign in to My Medication Profile at and put in the times for the new time zone. Go to Step 3, and click Save Changes in the Remind Me section.
  • How do I stop the reminders to take my meds?
    To stop your text message or email reminders, sign into My Medication Profile at and go to Step 3. In the Remind Me section, uncheck the checkbox for each reminder you wish to stop, then click Save Changes. To stop all of your reminders, you can just click the Stop All Reminders button.
  • How do I stop my reminders for medication refills?
    To stop reminders for medication refills, sign into My Medication Profile and go to step 2. Click on Refill Reminders at the top of the page and change or delete the reminders you wish to change, then click Save Changes. To totally delete the refill reminder for a specific medication, click on the right hand column.
  • What if I can't find my medicine?

    If you need to create a med schedule that includes a drug or supplement that isn't found in the Medication List, you can add it with the Add a Medication tool.

    1. On step 1, Click the link labeled Can’t find a medication? Click Here.
    2. Complete as many fields as you need in the Add a Medication form, then click Add to Selected Medications.
  • How do I delete a person or a regimen?
    There is no need to delete your previously saved files. They will appear further down on your drop-down list, so you won’t have to see them as you continue to revise your regimens. The “no delete” feature is really a good thing, as some people might accidentally delete what they want to keep. This way there is always a history for you to refer to. (for example—“when did I stop taking xyz medicine”—it is easy to look that up in the drop-down of schedules.
  • How do I create a schedule for another family member?
    1. Sign in to My Medication Profile at and click “Clear List” on Step 1 (your previous regimens are all saved in the drop-down menu—you will be able to bring them back when you need to).
    2. Now enter a new name where it says “Enter a name for your schedule here.” Some people even put the DOB and allergies there too.
    3. Populate the schedule with his/her meds—continue as usual through steps 2 and 3. On step 2 you can set up refill reminders for each person too.
    4. Review and save the schedule with his/her name on it. You can even send text message reminders by putting in his/her cell phone number.
    5. Print schedule in large, regular or wallet size.

    If you return to Step 1 to see your schedule, just go to the drop-down and all your schedules will be there (including schedules you made for any other person). They are time and date stamped so you can always see the most recent schedule. You can then easily update the schedule for each person as they get new meds or stop taking certain meds.

    You can also repeat these steps for the next person.

  • Where can I get additional support for My Medication Profile?
    If you have questions about how to use My Medication Profile and cannot find the answers in this document, please contact My Medication Profile (powered by by email, or call (800) 543-2230 from 8:00 a.m. to 5:00 p.m. EST, Monday through Friday.

My Personal Pharmacist

  • How do I get started with this service?
    Once you subscribe to the service, a pharmacist will contact you by phone within 72 hours to gather information about your health history, allergies and current medications. To prepare for this discussion, please gather all of your medications in one place, including over-the-counter medications that you take regularly or occasionally AND all of your vitamins, herbals and other supplements. My Personal Pharmacist needs all of this information in order to complete a Comprehensive Medication Review.
  • Am I required to complete My Medication Profile first before I subscribe to My Personal Pharmacist?
    It is not required but highly recommended. If you have created your medication schedule using My Medication Profile, the pharmacist who first contacts you from the My Personal Pharmacist program will be able to access your profile and verify the information that you have entered. The process is more efficient and potentially safer if you have already created a medication schedule in My Medication Profile because the pharmacist is not only gathering the needed information to conduct a Comprehensive Medication Review but he/she is also double-checking the information that you have entered into My Medication Profile to ensure it matches your actual medications. That way, your medication schedule stored in My Medication Profile will be complete and up-to-date.
  • If I am a subscriber and I want to reach the pharmacist with a question about my medication or a change in my medication profile. Where can I find the number?
    A toll-free number will be made available to you when you subscribe to the program. You can reach a pharmacist to discuss your questions or concerns at this number on a 24 hour/7 day per week basis. If you misplace this number, please call or email the Sun Health Medication Management Program at (623) 832-4100, Monday through Friday, 9 am–5 pm MST. We will verify your current subscription and provide the toll-free number to you.
  • How do you charge for this service?
    The service is $120 per year, which may be paid annually or quarterly. A one-year minimum subscription is required for the first year only. The service may be cancelled at any time after the first year, or the subscription will renew automatically on a quarterly basis. If a participant is on a quarterly billing and the service is cancelled prior to the end of the first calendar year, the remainder of the first year subscription will become due immediately and the user’s credit card will be charged for this.
  • Why is a one year subscription required for new participants?

    My Personal Pharmacist requires a minimum one-year subscription for new participants for several reasons:

    1. We believe that a long-term relationship with a pharmacist consultant is important in assuring medication safety and good health, not just for today but for tomorrow as well.
    2. A comprehensive medication review should not be a one-time task but an ongoing process where medications, side effects and efficacy are reviewed regularly along with the participant’s health which may change throughout the year.
    3. Participant’s health status and medications can change at any time and we believe that participants should have ready access to My Personal Pharmacist whenever a change is made so that an updated review of medications can be performed.
    4. Depending on a participant’s medications and health history, it may take several phone consultations to follow up on medication recommendations and provide needed patient education and adherence advice.
  • Will my subscription renew annually?
    After the first year, the subscription will renew on a quarterly basis.
  • How do I cancel this subscription?
    You may cancel at any time after the first year by calling (623) 832-4100.